Step 1: Click on New, a new line will be added.

Step 2 & 3: Click on the arrow to display a drop down list to chose Final Decision and Decision done by.

Step 4: Click on the lookup to insert remarks.

Step 5: Click on the arrow to chose if the complaint status should be Close or remain Open.

Step 6: Click on Save

Step 7: Click on the close button to return to main page.

• Right click on the empty space to select Insert Quality Assurance, if applicable