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Reset ESS Password in case of a forgotten password

Step 1: __**Reset the ESS password**__
* 1a: Enter your user ID in the **User Login** field and your **password**
* 1b: Click **Sign In**
* 1c: If an incorrect password is entered, an alert message **Invalid login ID or password** will appear
* 1d: To reset your password, click **Forgot password?**

  • 1e: Then click the SEND EMAIL button

* Step 2: Email Notification

  • 2a: You will receive an email containing a temporary password and a Reset My Password link to reset your password
  • 2b: Select and copy the temporary password
  • 2c: Click the Reset My Password link

  • 2d: The ESS platform will appear
  • 2e: Enter your user login
  • 2f: Paste the temporary password into the Password field
  • 2g: Then click the Sign In button

* Step 3: Create a new password

  • 3a: On the User Preferences screen,
  • 3b: in the Password section, enter the current password, which is the same as the temporary password
  • 3c: In the New Password field, enter a new password
  • 3d: Insert the new password in the Confirm Password field
  • 3e: Click Save


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