HRMS Contact SICORAX Support Feature

Submit support requests via any HRMS functionality

Submit support requests via the Home Page

View the support log request

Step 1: Click on the “Screen Capture” button if you need to include a screenshot of the functionality you are referring to or any anomaly encountered. Any screenshot taken using the “Screen Capture” button will be automatically saved in your Downloads folder. The screenshot must be attached to your support request upon submission. If no screen capture is required, you may proceed directly to Step 2.

Step 2: Click on the “Help” button on the toolbar

Step 3: Click on the “Contact SICORAX Support” button

Step 4: Answer the 4 Priority Questions which will help us assess urgency and importance, select “Yes” or “No” for each question

Step 5: Click “Choose files” to upload attachments for e.g screenshots, files, documents, etc. To remove an attachment, click on the Delete button as shown in illustration A

Step 6: Insert the title of your support request

Step 7: Describe the request clearly

Step 8: Click the SEND EMAIL button to submit your request to our support team.

After your request is submitted, you will receive an email in your Sent Items as illustrated below

Then, your request will be handled by our support team based on its priority level

Choose the HRMS module to which the support request is related

Step 1: Click your User Name

Step 2: Click My Supports

You can view and track your submitted support requests. You may also use the available criteria to refine your search for better follow-up