Contact SICORAX Support Feature

Through this feature, you will be able to:

• Submit HRMS support requests
• Submit queries related to HRMS
• Report technical issues encountered in the system
• Upload screenshots to better describe problems
• Follow-up support request tickets

Examples of When to Use the feature:

• Need guidance on a feature
• Need to request support for a new configuration
• Need to implement a new HRMS feature or module
• Training request
• Meeting request
• A process is not running as expected
• Encountering an error message while using a functionality

How to Use the Contact SICORAX Support Feature to submit HRMS support requests and/or to Submit queries related to HRMS

* Step 1: Click on the “Help” button on the toolbar

* Step 2: Click on the “Contact SICORAX Support” button

* Step 3: Fill in the Support Request section

• Answer the 4 Priority Questions which will help us assess urgency and importance

• Select “Yes” or “No” for each question

• Step 4: Write Your Email Message

• - Subject: Brief title of your support request

• - Text: Describe the request clearly

• Step 5: Click the SEND EMAIL button to submit your request to our support team.

• After your request is submitted, you will receive an email in your Sent Items

• Then, your request will be handled by our support team based on its priority level

How to Use the Contact SICORAX Support Feature to report technical issues encountered in the system and/or to upload screenshots to better describe problems, refer to the illustration and steps below

* Illustration 1: You encountered an error message via Payroll > Monthly Procedures > Payments/Deductions

* To report the issue encountered in illustration 1 above: Follow the steps below:

• Step 1: Double-Click on the “Screen capture” button

• Step 2: Click the “Allow” button

• After clicking the “Allow” button, the screen capture will automatically be saved to your folder Downloads

* Step 3: Click on the “Help” button on the toolbar

• Step 4: Click “Contact SICORAX Support”

• Step 5: Fill in the Support Request section

• Answer the 4 Priority Questions which will help us assess urgency and importance:

• - Is this issue affecting this month’s payroll processing?

• - Is this a blocking factor and you cannot proceed?

• - Are you close to payroll closure?

• - Is this affecting statutory return filing?

• Select “Yes” or “No” for each question

• Step 6: Write Your Email Message

• - Subject: Brief title of your issue

• - Text: Describe the issue clearly. Include steps, error messages, etc.

• - Attachments: Click “Choose files” to upload screenshots or documents (you can upload several screenshots which are related to the issue you are reporting)

• Step 7 : Click the SEND EMAIL button at the top-right to submit your request to our support team.

• After your request is submitted, you will receive an email in your Sent Items

• Then, your request will be handled by our support team based on its priority level