Contact SICORAX Support Feature

Through this feature, you will be able to:

Submit HRMS support requests
Submit queries related to HRMS
Report technical issues encountered in the system
Upload screenshots to better describe problems
Follow-up support request tickets

Examples of When to Use the feature:

Need guidance on a feature
Need to request support for a new configuration
Need to implement a new HRMS feature or module
Training request
Meeting request
A process is not running as expected
Encountering an error message while using a functionality

How to Use the Contact SICORAX Support Feature

To submit HRMS support requests or submit queries related to HRMS, refer to section 1 below
To report technical issues encountered in the system and upload screenshots to better describe problems, refer to section 2 below
To submit meeting requests, refer to section 3 below

Section 1: To submit HRMS support requests or submit queries related to HRMS

* Step 1: Click on the “Help” button on the toolbar

* Step 2: Click on the “Contact SICORAX Support” button

* Step 3: Fill in the Support Request section

Answer the 4 Priority Questions which will help us assess urgency and importance

Select “Yes” or “No” for each question

Step 4: Write Your Email Message

- Subject: Brief title of your support request

- Text: Describe the request clearly

Step 5: Click the SEND EMAIL button to submit your request to our support team.

After your request is submitted, you will receive an email in your Sent Items

Then, your request will be handled by our support team based on its priority level

Section 2: To report technical issues encountered in the system and upload screenshots to better describe problems, refer to the illustration and steps below

* Illustration 1: You encountered an error message via Payroll > Monthly Procedures > Payments/Deductions

* To report the issue encountered: Follow the steps below:

Step 1: Double-Click on the “Screen capture” button

Step 2: Click the “Allow” button

After clicking the “Allow” button, the screen capture will automatically be saved to your folder Downloads

* Step 3: Click on the “Help” button on the toolbar

Step 4: Click “Contact SICORAX Support”

Step 5: Fill in the Support Request section

Answer the 4 Priority Questions which will help us assess urgency and importance:

- Is this issue affecting this month’s payroll processing?

- Is this a blocking factor and you cannot proceed?

- Are you close to payroll closure?

- Is this affecting statutory return filing?

Select “Yes” or “No” for each question

Step 6: Write Your Email Message

- Subject: Brief title of your issue

- Text: Describe the issue clearly. Include steps, error messages, etc.

- Attachments: Click “Choose files” to upload screenshots or documents (you can upload several screenshots which are related to the issue you are reporting)