Contact SICORAX Support Feature

Through this feature, you will be able to:

• Submit HRMS support requests
• Submit queries related to HRMS
• Report technical issues encountered in the system
• Upload screenshots to better describe problems
• Follow-up support request tickets

Examples of When to Use the feature:

• Need guidance on a feature
• Need to request support for a new configuration
• Need to implement a new HRMS feature or module
• Training request
• Meeting request
• A process is not running as expected
• Encountering an error message while using a functionality

How to Use the New Contact SICORAX Support Feature

* Illustration 1: You encountered an error message while inserting a payroll item via Payroll > Monthly Procedures > Payments/Deductions.

• Step 1: Click on the “Help” button on the toolbar

• Step 2: Click “Contact SICORAX Support”

• Step 3: Fill in the Support Request section

• Answer the 4 Priority Questions which will help us assess urgency and importance:

• - Is this issue affecting this month’s payroll processing?

• - Is this a blocking factor and you cannot proceed?

• - Are you close to payroll closure?

• - Is this affecting statutory return filing?

• Select “Yes” or “No” for each question

• Step 4: Write Your Email Message

• - Subject: Brief title of your issue (e.g., “Error during leaver processing”)

• - Text: Describe the issue clearly. Include steps, error messages, etc.

• - Attachments: Click “Choose files” to upload screenshots or documents (you can upload several screenshots which are related to the issue you are reporting)

• Step 5 – Send Your Mail Request

• Click the SEND EMAIL button at the top-right to submit your request to our support team.

TO UPLOAD IMAGE OF EMAIl In SENT ITEMS

• Step 6 – Once your request has been submitted, you will receive an email in your Sent Items

• Step 7 – Your request will be handled by our support team based on its priority level