Differences

spay:hrmsprocguide:contact_sicorax_support [2026/04/03 05:07] mclement		spay:hrmsprocguide:contact_sicorax_support [2026/04/03 16:20] (current) mclement
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-	====== HRMS Contact SICORAX Support Feature ======	+	====== HRMS Contact SICORAX Support ======
		+	===== Where to find the feature =====
-	===== How to Use the Feature =====	+	* Via the “Help button“ on the toolbar.
-		+	* Additionally, for some HRMS functionalities, the Help feature is accessible through the “More button“ on the toolbar.
-	*   Submit support requests via any HRMS functionality	+
-	*  Submit support requests via the Home Page	+
-	*  View the support log request	+
		+	===== How to use the feature =====
	====Submit support requests via any HRMS functionality====		====Submit support requests via any HRMS functionality====
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	*  Step 8: Click the SEND EMAIL button to submit your request to our support team.		*  Step 8: Click the SEND EMAIL button to submit your request to our support team.
-	{{:spay:hrmsprocguide:steps_4_to_8.png|}}	+	{{:spay:hrmsprocguide:steps_4_to_8_with_the_actions.png|}}
	*  After your request is submitted, you will receive an email in your Sent Items as illustrated below		*  After your request is submitted, you will receive an email in your Sent Items as illustrated below
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	==== Submit support requests via the Home Page ====		==== Submit support requests via the Home Page ====
-	*   Choose the HRMS module to which the support request is related	+	* Follow the same steps outlined in the above section. In addition, you must select the relevant HRMS module to which your request relates.
	{{:spay:hrmsprocguide:module_home_page.png|}}		{{:spay:hrmsprocguide:module_home_page.png|}}
-	==== Section 4: View the support log request ====	+	==== View the support log request ====
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	{{:spay:hrmsprocguide:support_log2v2.png|}}		{{:spay:hrmsprocguide:support_log2v2.png|}}
-	*  You can view and track your submitted support requests. You may also use the available criteria to refine your search for better follow-up	+	*  You can view your submitted support requests. You may also use the available criteria to refine your search for better follow-up
	{{:spay:hrmsprocguide:frank_log.png|}}		{{:spay:hrmsprocguide:frank_log.png|}}