Differences

spay:hrmsprocguide:contact_sicorax_support [2026/04/03 05:06] mclement		spay:hrmsprocguide:contact_sicorax_support [2026/04/03 16:20] (current) mclement
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-	====== HRMS Contact SICORAX Support Feature ======	+	====== HRMS Contact SICORAX Support ======
		+	===== Where to find the feature =====
-	===== How to Use the Feature =====	+	* Via the “Help button“ on the toolbar.
-		+	* Additionally, for some HRMS functionalities, the Help feature is accessible through the “More button“ on the toolbar.
-	*   Submit support requests via any HRMS functionality	+
-	*  Submit support requests via the Home Page	+
-	*  View the support log request	+
		+	===== How to use the feature =====
	====Submit support requests via any HRMS functionality====		====Submit support requests via any HRMS functionality====
-	*  Step 1: Click on the “Screen Capture” button if you need to include a screenshot of the functionality you are referring to or any anomaly encountered. Any screenshot taken using the “Screen Capture” button will be automatically saved in your Downloads folder. The screenshot must be attached to your support request upon submission. If no screen capture is required, you may proceed directly to Step 2.	+	*  Step 1: Click on the “Screen Capture” button if you need to include a screenshot of the functionality you are referring to or any anomaly encountered. If no screen capture is required, you may proceed directly to Step 2.
		+
		+	*  Note: Any screenshot taken using the “Screen Capture” button will be automatically saved in your Downloads folder.
	{{:spay:hrmsprocguide:hrms_aug_25_click_on_screencapture_button.png|}}		{{:spay:hrmsprocguide:hrms_aug_25_click_on_screencapture_button.png|}}
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	*  Step 8: Click the SEND EMAIL button to submit your request to our support team.		*  Step 8: Click the SEND EMAIL button to submit your request to our support team.
-	{{:spay:hrmsprocguide:steps_4_to_8.png|}}	+	{{:spay:hrmsprocguide:steps_4_to_8_with_the_actions.png|}}
	*  After your request is submitted, you will receive an email in your Sent Items as illustrated below		*  After your request is submitted, you will receive an email in your Sent Items as illustrated below
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	==== Submit support requests via the Home Page ====		==== Submit support requests via the Home Page ====
-	*   Choose the HRMS module to which the support request is related	+	* Follow the same steps outlined in the above section. In addition, you must select the relevant HRMS module to which your request relates.
	{{:spay:hrmsprocguide:module_home_page.png|}}		{{:spay:hrmsprocguide:module_home_page.png|}}
-	==== Section 4: View the support log request ====	+	==== View the support log request ====
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	{{:spay:hrmsprocguide:support_log2v2.png|}}		{{:spay:hrmsprocguide:support_log2v2.png|}}
-	*  You can view and track your submitted support requests. You may also use the available criteria to refine your search for better follow-up	+	*  You can view your submitted support requests. You may also use the available criteria to refine your search for better follow-up
	{{:spay:hrmsprocguide:frank_log.png|}}		{{:spay:hrmsprocguide:frank_log.png|}}