Sicorax Knowledge Base sim:troubleshoot

Login, Password & Access

2011-07-08T09:38:02+04:00

Change Password Double click on the icon on status bar of main screen as shown below. * Password: Input your current password. * New password: Input your new password. * Confirm password: Re-type the new password. * Click on OK button.

Customers

2011-07-05T09:42:00+04:00

Customers * Step 1: Click on Customers * Step 2: Click on New, a new line will be added * Step 3: Enter customer and all corresponding details * Step 4: Click on the lookup to select the mail address of person responsible to receive mail for this particular customer. * Step 5: Click on Save button.

Departments

2011-07-05T09:45:34+04:00

Departments * Step 1: Click on Departments. * Step 2: Click on New, a new line will be added. * Step 3: Enter the Department. * Step 4: Enter department name. * Step 5: Select email, by using the lookup button, for the person responsible to receive messages concerning that particular department. * Step 6: Click on Save button.

Email Accounts

2011-07-05T09:43:23+04:00

Email Accounts * Step 1: Click on Email Accounts. * Step 2: Click on New, a new line will be added. * Step 3: Enter the name of the responsible person. * Step 4: Enter his email Address. * Step 5: Click on Save button.

Employees

2011-07-05T09:44:43+04:00

Employees * Step 1: Click on Employees * Step 2: Click on New, a new line will be added * Step 3: Enter employees * Step 4: Enter the employee name and surname * Step 5: Enter the employee's Email * Step 6: Click on Save button.

Feedback Option

2011-07-05T09:40:53+04:00

Feedback Option * Step 1: Click on Feedback Option. * Step 2: Click on New, a new line will be added. * Step 3: Enter the Feedback Questions.(A click on the look up icon will open a new window, type the Feedback Question and click on OK button). * Step 4: Enter the expected answers. * Step 5: Click on Save button.

Incident Source

2011-07-05T09:37:29+04:00

Incident Source * Step 1: Click on Incident Source. * Step 2: Click on new, a new line will be added. * Step 3: Enter the Incident Source. * Step 4: Enter a short description. The incident source will be set active automatically. Once saved and used in any transaction the Incident Source cannot be deleted. It can be set inactive if no longer in use. * Step 5: Click on save.

Incident Type

2011-07-05T09:38:24+04:00

Incident Type * Step 1: Click on Incident Type. * Step 2: Click on New, a new line will be added. * Step 3: Enter the Incident Type. * Step 4: Enter Incident Type Name (short description). * Step 5: Enter Incident Family. (By clicking on the lookup icon, a new window will open with a list of Incident Family. A double click will choose the selected family). * Step 6: Select the mail address of the person/s responsible for the follow-up by choosing from the list (same procedure a…

Investigation Types

2011-07-05T09:39:00+04:00

Investigation Types * Step 1: Click on Investigation Types. * Step 2: Click on New, a new line will be added. * Step 3: Enter the Investigation Type. * Step 4: Enter a short description. * Step 5: Click on save button.

Products

2011-07-05T09:44:00+04:00

Products * Step 1: Click on Products. * Step 2: Click on New, a new line will be added. * Step 3: Enter the Product code. * Step 4: Enter the Product Name * Step 5 to Step 7: Use the Lookup for selection. * Step 8: Click on Save button.

Proposed Action

2011-07-05T09:39:38+04:00

Proposed Action * Step 1: Click on Proposed Action. * Step 2: Click on New, a new line will be added. * Step 3: Enter the Proposed Action. * Step 4: Enter a short description. * Step 5: Enter the incident cost if known. * Step 6: Click on Save button.

Quality Assurance

2011-07-05T09:40:17+04:00

Quality Assurance * Step 1: Click on Quality Assurance. * Step 2: Click on New, a new line will be added. * Step 3: Enter the Quality Assurance details. * Step 4: Enter a value in respect of the Quality assurance type, (eg. Excellent, Satisfactory, Poor). * Step 5: Click on Save button.

Sites

2011-07-05T09:41:27+04:00

Sites * Step 1: Click on Sites. * Step 2: Click on New, a new line will be added. * Step 3: Enter the Site. * Step 4: Enter a short description. * Step 5: Click on Save button.

Suppliers

2011-07-05T09:42:29+04:00

Suppliers * Step 1 to Step 5 same procedures as Customers

Frequently Asked Questions (FAQ)

2011-07-11T08:55:17+04:00

I forgot my password, what can I do to log into the system

You must contact your system administrator and ask him to reset your password.