HRMS Contact SICORAX Support

Via the “Help button“ on the toolbar.

Additionally, for some HRMS functionalities, the Help feature is accessible through the “More button“ on the toolbar.

Step 1: Click on the “Screen Capture” button if you need to include a screenshot of the functionality you are referring to or any anomaly encountered. If no screen capture is required, you may proceed directly to Step 2.

Note: Any screenshot taken using the “Screen Capture” button will be automatically saved in your Downloads folder.

Step 2: Click on the “Help” button on the toolbar

Step 3: Click on the “Contact SICORAX Support” button

Step 4: Answer the 4 Priority Questions which will help us assess urgency and importance, select “Yes” or “No” for each question

Step 5: Click “Choose files” to upload attachments for e.g screenshots, files, documents, etc. To remove an attachment, click on the Delete button as shown in illustration A

Step 6: Insert the title of your support request

Step 7: Describe the request clearly

Step 8: Click the SEND EMAIL button to submit your request to our support team.

After your request is submitted, you will receive an email in your Sent Items as illustrated below

Then, your request will be handled by our support team based on its priority level

Follow the same steps outlined in the above section. In addition, you must select the relevant HRMS module to which your request relates.

Step 1: Click your User Name

Step 2: Click My Supports

You can view your submitted support requests. You may also use the available criteria to refine your search for better follow-up