Step 1: Click on Incident and Complaint Management

Step 2: Click on New

Step 3: This screen will show up

Step 4: Click on the lookup to choose Site, a popup will show up as show on Diagram No.10. (Site should be fill in the Site field in References, Click here Sites)

Step 5: All details will be fill automatically. (Customers should be fill in the Customers Field in Master Files, Click here Customers)

Step 6: Click on the lookup to select User. (User should be fill in the Employee field in Master Files, Click here Employees)

Step 7: Click on the lookup to select Source. (Source should be fill in the Incident Sources field in Reference, Click here Incident Source)

Step 8: Click in the empty space here and then click on the new icon to start inserting new complaint.