==============Contact SICORAX Support Feature===================

**Through this feature, you will be able to:**

  *   Submit HRMS support requests
  *   Submit queries related to HRMS
  *   Report technical issues encountered in the system
  *   Upload screenshots to better describe problems
  *   Follow-up support request tickets

**Examples of When to Use the feature within the following HRMS modules: Employee, Payroll, HR, TA, ESS and PMS **

  *   Need guidance on a feature
  *   Need to request support for a new configuration
  *   Need to implement a new HRMS feature or module
  *   Training request
  *   Meeting request
  *   A process is not running as expected
  *   Encountering an error message while using a functionality

__**How to Use the Contact SICORAX Support Feature**__ 

  *   To submit HRMS support requests or submit queries related to HRMS, refer to section 1 below
  *   To report technical issues encountered in the system and upload screenshots to better describe problems, refer to section 2 below
  *   To submit meeting requests, refer to section 3 below

**<fc #ff0000>Section 1: Submit HRMS support requests or submit queries related to HRMS</fc>**

 *   Step 1: Click on the "Help" button on the toolbar

{{:spay:hrmsprocguide:help_-_batch_transfer_1.png|}}

 *   Step 2: Click on the "Contact SICORAX Support" button

{{:spay:hrmsprocguide:help_-_batch_transfer_2.png|}}

  *   Step 3: Answer the 4 Priority Questions which will help us assess urgency and importance

  *   Select **“Yes”** or **“No”** for each question

{{:spay:hrmsprocguide:help_-_batch_transfer_3.png|}}

  *   Step 4: Write Your Email Message

  *   - Subject: Brief title of your support request

  *   - Text: Describe the request clearly

{{:spay:hrmsprocguide:help_-_batch_transfer_4.png|}}

  *   Step 5: Click the SEND EMAIL button to submit your request to our support team.

  *   After your request is submitted, you will receive an email in your Sent Items

{{:spay:hrmsprocguide:help_-_batch_transfer_5.png|}}

  *   Then, your request will be handled by our support team based on its priority level

{{:spay:hrmsprocguide:support_team1.png|}}


**<fc #ff0000> Section 2: Report technical issues encountered in the system and upload screenshots to better describe problems</fc>**, refer to the illustration and steps below

 *   **Illustration 1**: You encountered an error message via Payroll > Monthly Procedures > Payments/Deductions

{{:spay:hrmsprocguide:hrms_aug_25_payded_error_v2.png|}}

//  *   **To report the issue encountered**: Follow the steps below: //

  *   Step 1: Double-Click on the "Screen capture" button

{{:spay:hrmsprocguide:hrms_aug_25_click_on_screencapture_button.png|}}

  *   Step 2: Click the "Allow" button

{{:spay:hrmsprocguide:aloow_hrms_to_see_this_tab.png|}}

  *   After clicking the "Allow" button, the screen capture will automatically be saved to your folder Downloads

 *   Step 3: Click on the "Help" button on the toolbar

{{:spay:hrmsprocguide:hrms_aug_25_padded_click_help.png|}}

  *   Step 4: Click "Contact SICORAX Support"

{{:spay:hrmsprocguide:hrms_aug_25_click_contact_sicorax_support.png|}}


  *   Step 5: Answer the 4 Priority Questions which will help us assess urgency and importance

  *   Select **“Yes”** or **“No”** for each question

{{:spay:hrmsprocguide:help_payroll_step5.png|}}

  *   Step 6: Write Your Email Message

  *   - Subject: Brief title of your issue

  *   - Text: Describe the issue clearly. Include steps, error messages, etc.

  *   - Attachments: Click “Choose files” to upload screenshots or documents (you can upload several screenshots which are related to the issue you are reporting)

{{:spay:hrmsprocguide:payroll_step6.png|}}

  *   Step 7 : Click the SEND EMAIL button at the top-right to submit your request to our support team.

  *   After your request is submitted, you will receive an email in your Sent Items


{{:spay:hrmsprocguide:hrms_aug_25_send_emial_step7.png|}}

  *   Then, your request will be handled by our support team based on its priority level

{{:spay:hrmsprocguide:support_team1.png|}}


**<fc #ff0000>Section 3: Submit meeting requests</fc>**

 *   Step 1: Go to Home Page and Click on the "Help" button on the toolbar

{{:spay:hrmsprocguide:meeting_request1.png|}}

 *   Step 2: Click on the "Contact SICORAX Support" button

{{:spay:hrmsprocguide:meeting_request2.png|}}

  *   Step 3: Write Your Email Message

  *   - Subject: Brief title of your meeting request

  *   - Text: Describe the request clearly

  *   Step 4: Click the SEND EMAIL button to submit your request to our support team.

{{:spay:hrmsprocguide:meeting_request_3_and_4.png|}}

  *   After your request is submitted, you will receive an email in your Sent Items

{{:spay:hrmsprocguide:support_team1.png|}}

  *   Then, your request will be handled by our support team

__**How to view the support log request for the Contact SICORAX Support Feature**__ 

**<fc #ff00ff>Note: The support log request will be available on HRMS by 10 September 2025</fc>**

 *   Step 1: Click your User Name

{{:spay:hrmsprocguide:support_log1v2.png|}}

 *   Step 2: Click My Supports

{{:spay:hrmsprocguide:support_log2v2.png|}}

 *   You can view and track your submitted support requests. You may also use the available criteria to refine your search for better follow-up

{{:spay:hrmsprocguide:frank_log.png|}}