==============Contact SICORAX Support Feature===================

**Through this feature, you will be able to:**

  *   Submit HRMS support requests
  *   Submit queries related to HRMS
  *   Report technical issues encountered in the system
  *   Upload screenshots to better describe problems
  *   Follow-up support request tickets

**Examples of When to Use the feature:**

  *   Need guidance on a feature
  *   Need to request support for a new configuration
  *   Need to implement a new HRMS feature or module
  *   Training request
  *   Meeting request
  *   A process is not running as expected
  *   Encountering an error message while using a functionality

**How to Use the New Contact SICORAX Support Feature**

//  *   **Illustration 1**: You encountered an error message while inserting a payroll item via Payroll > Monthly Procedures > Payments/Deductions. //

{{:spay:hrmsprocguide:payment_deduction_effective_date_issue_v2.png|}}

{{:spay:hrmsprocguide:help_tooldbar_-_payment_deduction.png|ADD SCREENSHOT SHOWING}}

  *   Step 1: Click on the "Help" button on the toolbar

{{:spay:hrmsprocguide:help_-_contact_sicorax_support.png|}}

  *   Step 2: Click "Contact SICORAX Support"

{{:spay:hrmsprocguide:hrms_support_-_answer_4_priority_questions_and_select_yes_or_no_for_each_question_answer_yes_or_no.png|}}

  *   Step 3: Fill in the Support Request section

  *   Answer the 4 Priority Questions which will help us assess urgency and importance:

  *   - Is this issue affecting this month’s payroll processing?

  *   - Is this a blocking factor and you cannot proceed?

  *   - Are you close to payroll closure?

  *   - Is this affecting statutory return filing?

  *   Select **“Yes”** or **“No”** for each question

{{:spay:hrmsprocguide:hrms_support_-_answer_4_priority_questions_and_select_yes_or_no_for_each_question_answer_yes_or_no_v2.png|}}

  *   Step 4: Write Your Email Message

  *   - Subject: Brief title of your issue (e.g., "Error during leaver processing")

  *   - Text: Describe the issue clearly. Include steps, error messages, etc.

  *   - Attachments: Click “Choose files” to upload screenshots or documents (you can upload several screenshots which are related to the issue you are reporting)

{{:spay:hrmsprocguide:send_your_email_v3.png|}}

  *   Step 5 – Send Your Mail Request

  *   Click the SEND EMAIL button at the top-right to submit your request to our support team.

<fc #ff0000>**TO UPLOAD IMAGE OF EMAIl In SENT ITEMS**</fc>

  *   Step 6 – Once your request has been submitted, you will receive an email in your Sent Items

{{:spay:hrmsprocguide:support_help_desk_team_will_handle_your_request.png|}}

  *   Step 7  – Your request will be handled by our support team based on its priority level