====== HRMS Contact SICORAX Support ======

===== Where to find the feature =====

  * Via the “Help button“ on the toolbar. 
  * Additionally, for some HRMS functionalities, the Help feature is accessible through the “More button“ on the toolbar.

===== How to use the feature =====

====Submit support requests via any HRMS functionality====

  *   Step 1: Click on the “Screen Capture” button if you need to include a screenshot of the functionality you are referring to or any anomaly encountered. If no screen capture is required, you may proceed directly to Step 2.

  *   Note: Any screenshot taken using the “Screen Capture” button will be automatically saved in your Downloads folder.

{{:spay:hrmsprocguide:hrms_aug_25_click_on_screencapture_button.png|}}

  *   Step 2: Click on the "Help" button on the toolbar

{{:spay:hrmsprocguide:step2_help_button.png|}}

  *   Step 3: Click on the "Contact SICORAX Support" button

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  *   Step 4: Answer the 4 Priority Questions which will help us assess urgency and importance, select **“Yes”** or **“No”** for each question

  *   Step 5: Click “Choose files” to upload attachments for e.g screenshots, files, documents, etc. To remove an attachment, click on the Delete button as shown in illustration A

  *   Step 6: Insert the title of your support request

  *   Step 7: Describe the request clearly

  *   Step 8: Click the SEND EMAIL button to submit your request to our support team.

{{:spay:hrmsprocguide:steps_4_to_8_with_the_actions.png|}}

  *   After your request is submitted, you will receive an email in your Sent Items as illustrated below

{{:spay:hrmsprocguide:email.png|}}

  *   Then, your request will be handled by our support team based on its priority level

{{:spay:hrmsprocguide:sss.png|}}

==== Submit support requests via the Home Page ====

  *  Follow the same steps outlined in the above section. In addition, you must select the relevant HRMS module to which your request relates.

{{:spay:hrmsprocguide:module_home_page.png|}}

==== View the support log request ====


  *   Step 1: Click your User Name

{{:spay:hrmsprocguide:support_log1v2.png|}}

  *   Step 2: Click My Supports

{{:spay:hrmsprocguide:support_log2v2.png|}}

  *   You can view your submitted support requests. You may also use the available criteria to refine your search for better follow-up

{{:spay:hrmsprocguide:frank_log.png|}}