===== Add Complaint =====
{{:sim:procedure:icm.jpg|}}

**Step 1:** Click on Incident Management.

**Step 2:** Click on New

**Step 3:** Click on the Lookup, a windows will open to select Site. A double click on the selected row will insert the data automatically.

* <fc #ff0000>**Note to be taken that References Menu and Master Files must be duly updated BEFORE proceeding with a new complaint. [[sim:troubleshoot:troubleshoot|Click Here]]**</fc>

**Step 4 :** Click on the Lookup to select Customer.
  * 5: Details will be automatically uploaded.

**Step 6:** Click on Lookup to select User 

**Step 7:** Click on Lookup to select Source.

**Step 8:** Click on the empty space and then click New (No.2) 

**Step 9:** A new line will be added.

**Step 10, 12, 13:** Click on arrow to display a drop down list menu to chose the Incident Type, Department, In-charge.

**Step 11:** Click on the look up to insert details about the complaint.

**Step 14:** Click on Save

**Step 15:** If a product is concern then Right Click to [[sim:procedure:insertproduct|Insert Product]] OTHERWISE right click to [[sim:procedure:insertinvestication| Insert Investigation]]