{{:sim:userguide:icm.jpg|}}

  * Step 1: Click on Incident and Complaint Management

  * Step 2: Click on New {{:sim:userguide:new.jpg|}}

  * Step 3: This screen will show up

  * Step 4: Click on the lookup {{:sim:userguide:lookup.jpg|}} to choose Site, a popup will show up as show on Diagram No.10. (Site should be fill in the Site field in References, Click here [[sim:userguide:sites|Sites]])

  * Step 5: All details will be fill automatically. (Customers should be fill in the Customers Field in Master Files, Click here [[sim:userguide:customers|Customers]])

  * Step 6: Click on the lookup {{:sim:userguide:lookup.jpg|}} to select User. (User should be fill in the Employee field in Master Files, Click here [[sim:userguide:employees|Employees]])

  * Step 7: Click on the lookup {{:sim:userguide:lookup.jpg|}} to select Source. (Source should be fill in the Incident Sources field in Reference, Click here [[sim:userguide:incidentsource|Incident Source]])

  * Step 8: Click in the empty space here and then click on the new icon to start inserting new complaint.