====== Incident Type ======

{{:sim:userguide:02_incident_types_1.jpg|}}

  * Step 1: Click on Incident Type.
  * Step 2: Click on {{:sim:userguide:new.jpg|}} a new line will be added.
  * Step 3: Enter the Incident Type.
  * Step 4: Enter Incident Type Name (short description).
  * Step 5: Enter Incident Family. (By clicking on the {{:sim:userguide:lookup.jpg|}}lookup icon, a new window will open with a list of Incident Family. A double click will choose the selected family). 
  * Step 6: Select the mail address of the person/s responsible for the follow-up by choosing from the list (same procedure as Step 5). 
  * Step 7: Enter a value for the time to be taken for the resolution of the incident. 
  * Step 8: Or enter a value for the number of days to be taken for the resolution of the incident.
  * Step 9: Click on {{:sim:userguide:save.jpg|}}save button to save all entries.