==== Incident Type ====

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  * **Step 1:** Click on Incident Type.
  * **Step 2:** Click on New, a new line will be added.
  * **Step 3:** Enter the Incident Type.
  * **Step 4:** Enter Incident Type Name (short description).
  * **Step 5:** Enter Incident Family. (By clicking on the lookup icon, a new window will open with a list of Incident Family. A double click will choose the selected family). 
  * **Step 6:** Select the mail address of the person/s responsible for the follow-up by choosing from the list (same procedure as Step 5). 
  * **Step 7:** Enter a value for the time to be taken for the resolution of the incident. 
  * **Step 8:** Or enter a value for the number of days to be taken for the resolution of the incident.
  * **Step 9:** Click on Save button.